Privacy Policy
Sound Protocol (trading name of SP Productions) ABN: 39 703 721 321 Last updated: 28/08/2026
Overview
Sound Protocol ("we," "us," "our") respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use and disclose it, and how you can access, correct, or ask questions about your information.
This policy applies to information collected through our website (soundprotocol.com.au), our enquiry and booking forms, and in the course of providing our event production, consultation, and entertainment services.
Personal Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address, and phone number
Business or organisation name, if applicable
Event details you provide (event type, date, venue, guest numbers, budget range, music and entertainment preferences, and similar planning information)
Any other information you choose to include in an enquiry or in communication with us
Your marketing preference (whether you've opted in to receive event tips, news, or offers from us)
Payment-related information necessary to process a booking (processed via a third-party payment provider — we do not store full card numbers ourselves)
Basic website usage information collected automatically (see "Cookies & Website Analytics" below)
We only collect information that is reasonably necessary for our functions and activities as an event production and entertainment business.
How We Collect Personal Information
We collect personal information:
Directly from you, when you submit an enquiry through our website form, email us, call us, or speak with us in person or during a consultation
Automatically, through cookies and similar technologies when you browse our website
From third parties where relevant — for example, a venue or another supplier coordinating with us on a shared event, or a referral from someone who has recommended us to you
Why We Collect, Hold, and Use Your Information
We use personal information to:
Respond to your enquiry and provide a quote or consultation
Plan, coordinate, and deliver the event services you book with us (including liaising with venues, suppliers, and our contracted event planners on your behalf)
Process payments for services booked
Send you marketing communications, but only if you have opted in to receive them — you can opt out at any time (see "Marketing Communications" below)
Improve our website, services, and customer experience
Comply with our legal and regulatory obligations, including tax and business record-keeping requirements
Disclosure of Personal Information
We may disclose your personal information to:
Contracted event planners and crew engaged by us to help plan or deliver your event
Venues and other suppliers, but only to the extent necessary to coordinate your event (e.g. confirming timing, access, or technical requirements)
Third-party service providers who help us operate our business, such as our website host (Squarespace), our enquiry form provider (Jotform), payment processors, and email or communication platforms
Professional advisers (such as our accountant), where reasonably necessary
Any party required by law, such as a regulator or law enforcement agency, where we are legally obliged to do so
We do not sell your personal information to third parties.
Some of our third-party service providers (including Jotform and Squarespace) may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers have appropriate data protection practices in place, consistent with our obligations under Australian Privacy Principle 8 (cross-border disclosure).
Marketing Communications
We will only send you marketing communications (such as event tips, news, or offers) if you have opted in to receive them, typically via a checkbox on our enquiry form. You can withdraw your consent and opt out at any time by contacting us at info@soundprotocol.com.au or using the unsubscribe link in any marketing email.
Opting out of marketing communications does not affect our ability to contact you regarding an active enquiry or booking.
Cookies & Website Analytics
Our website may use cookies and similar technologies to understand how visitors use our site and to improve its functionality. Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect how some parts of our website function.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes limiting access to personal information to those who need it to perform their role, and relying on reputable third-party providers for hosting, form processing, and payment handling.
No method of storage or transmission over the internet is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law (for example, Australian tax law generally requires business records to be kept for five years). Where information is no longer needed, we take reasonable steps to destroy or de-identify it.
Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity before providing access.
There may be circumstances where we are not required to provide access (for example, if it would unreasonably impact the privacy of others), in which case we will explain our reasons.
Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it directly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Children's Privacy
Our services are not directed at children, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take reasonable steps to delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website, with the date it was last updated shown at the top of this page.
Contact Us
If you have any questions about this policy or how we handle your personal information, contact us at:
Sound Protocol (SP Productions) ABN: 39 703 721 321 Email: info@soundprotocol.com.au